Privacy Policy

Privacy Policy

At Dury.in, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make purchases from us. By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide you with a seamless shopping experience, we may collect and process the following types of information:

  • Personal Information: When you make a purchase or register an account, we collect your name, email address, shipping address, phone number, and payment details to process your order and communicate with you.

  • Account Information: If you create an account on Covee.in, we collect your username, password, and purchase history to offer personalized services, faster checkout, and better customer support.

  • Payment Information: Payment details such as your credit/debit card information or other payment method data are processed through secure third-party providers. We do not store this sensitive information on our servers.

  • Log Data: When you visit our website, we automatically collect technical data such as your IP address, browser type, operating system, and browsing activity (pages viewed, links clicked, etc.) to improve site performance and user experience.

  • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and personalize your experience on Covee.in. You can manage cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing Orders: Your personal and payment details are used to process and fulfill your order, send you confirmations, and deliver your products.

  • Improving Our Services: We analyze user data and feedback to improve our website, product offerings, and overall customer experience.

  • Marketing & Communication: With your consent, we may use your email address to send you newsletters, promotional offers, or updates about new products. You can opt out of these communications at any time by clicking the “unsubscribe” link in the email.

  • Customer Support: We use your contact details to respond to inquiries, resolve any issues, and provide ongoing customer support.

3. How We Protect Your Information

At Covee.in, we take your privacy seriously and employ a variety of security measures to protect your personal information:

  • Data Encryption: Sensitive data such as payment details are encrypted using secure socket layer (SSL) technology to protect your information during transmission.

  • Secure Payment Processors: All payments are processed through trusted third-party services that follow strict security standards. We do not store your payment details on our servers.

  • Restricted Access: Access to your personal information is limited to authorized employees or service providers who need it to fulfill orders or provide support.

4. Sharing of Information

We value your trust and do not sell or rent your personal information to third parties. However, we may share your data in the following scenarios:

  • Third-Party Service Providers: We work with trusted third-party partners (e.g., shipping companies, payment processors) to fulfill orders and provide services. These partners only receive the information necessary to perform their specific tasks and are obligated to protect your data.

  • Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a court order or government inquiry.

5. Your Rights

You have the following rights regarding your personal information:

  • Access and Correction: You can access or update your account information at any time by logging into your account on Covee.in. If you need further assistance, please contact our customer support team.

  • Opt-Out of Marketing: If you no longer wish to receive marketing communications from us, you can unsubscribe by clicking the link in any promotional email or by contacting us directly.

  • Request for Deletion: You may request the deletion of your personal information from our systems, subject to certain exceptions required by law (e.g., retaining order history for legal or tax purposes).

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected (e.g., order fulfillment, customer support) or as required by law.

7. Children’s Privacy

Covee.in is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete the data promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date, so we encourage you to review it periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: coveee.in@gmail.com
  • Phone: 9911262232
  • Mailing Address: Street no. 41, plot no. 426, Vipin garden, Delhi-110059