FAQ

Shipping Information

How do I place an order?

Simply browse our products, add your favorite items to the cart, proceed to checkout, enter your shipping details, and complete your payment.

What payment methods do you accept?

We accept secure online payments through trusted payment partners. Available payment methods will be displayed during checkout.

How Long Will it Take To Get My Package?

Orders are usually processed within 1–3 business days and delivered within 7–14 business days across India. Delivery times may vary depending on your location.

How can I track my order?

Once your order is shipped, you’ll receive a tracking ID via email, SMS, or WhatsApp (where applicable) so you can track your package.

Can I return or exchange my order?

Yes! You can request a return or exchange within 7 days of receiving your order, provided the item is unused, unwashed, and has its original tags attached. Please refer to our Return & Exchange Policy for complete details.

What if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery with your order number and clear photos or a video of the item. We’ll review your request and arrange a replacement or refund if applicable.

Can I cancel my order?

Orders can only be cancelled before they are shipped. Once dispatched, cancellation is no longer possible. Please contact us as soon as possible if you wish to cancel your order.

Do you deliver across India?

Yes! We deliver to most locations across India. Delivery availability may vary for certain remote areas.

How do I choose the right size?

Each product page includes a size guide to help you select the best fit. If you’re unsure, feel free to contact our support team before placing your order.

Is my payment information secure?

Yes. All transactions are processed through secure and trusted payment gateways. We do not store your debit or credit card details.

How Should I to Contact if I Have Any Queries?

We’re always happy to help!

🌐 Website: dury.in

📧 Email: support@dury.in

❤️ Still Have Questions?

If you couldn’t find the answer you’re looking for, please contact us. Our team will be happy to assist you as quickly as possible.

Thank you for choosing Dury! ✨